Return & Refund Policy

• The product must be in its original condition, unused beyond reasonable inspection and free of physical damage
• Original packaging, box, manuals, cables, chargers and all included accessories must be returned with the product
• Proof of purchase (invoice, receipt or order confirmation) is required
• Serial numbers and warranty stickers must be intact and unaltered

Return requests must be raised within 7 days of delivery or collection. Requests received after this period may only be handled as a warranty claim.

• Defective products: if a product is faulty on arrival, inform us within 48 hours and we will repair, replace or refund it after inspection
• Damaged products: report transit damage within 24 hours of delivery with photographs of the package and product
• Incorrect products: if you receive the wrong item, we will collect it and send the correct one at no additional cost
• Missing accessories: report missing items within 48 hours and we will dispatch the missing accessory

Faults reported after the return window are handled under the applicable product or brand warranty. Warranty service may involve repair or replacement rather than a refund, and is subject to the warranty terms supplied with the product. Physical damage, liquid damage, unauthorised repairs and software issues are not covered by warranty.

• Consumables and opened software, licence keys or digital products
• Items sold as clearance, as-is, or clearly marked non-returnable
• Custom-built or specially ordered configurations
• Products damaged by misuse, accident, unauthorised repair or tampering

Every returned product is inspected by our technicians to confirm the reported issue and verify condition, accessories and serial numbers. Inspection is normally completed within 3 to 5 working days of receiving the item. If the product does not meet the return conditions, it will be returned to you and no refund will be issued.

• Approved refunds are issued to the original payment method wherever possible
• Orders paid by bank transfer or cash on delivery are refunded by bank transfer to the account holder who placed the order
• Refunds are typically processed within 7 to 10 working days of approval; your bank may take additional time to post the amount
• Delivery charges are refunded only when the return is due to a defective, damaged or incorrect product

Return shipping is arranged and paid by Hassan Computers when the product is defective, damaged in transit or incorrectly supplied. For change-of-mind returns, the customer is responsible for return shipping costs and for packing the product safely.

• Before dispatch: contact us as soon as possible and we will cancel the order in full with no charges
• After dispatch: the order cannot be cancelled; you may refuse delivery or raise a return request, and applicable shipping costs may be deducted

Contact Hassan Computers at 0321 9400478 or hassancompters@gmail.com with your order details, a short description of the issue and photographs where relevant. Our team will guide you through the next steps.